The client is a global technology giant that was going through a major vision and culture transformation across their global credit services team of over 6,000 employees worldwide. The client partnered with the training team to design a game-based learning journey for the Credit & Collections teams to upskill them in the organization’s evolution in strategy and service transformation.
Led multiple tracks in the training development team of this Change Transformation Project that involved multiple-technology implementation, including SAP and Accounts Receivables Management Solution.
Led the design, development, and delivery of blended training material for classroom-based sessions for participants across six locations. Participated in the TTT sessions for super users and training delivery to the end-users with the purpose of upskilling the Credit & Collections team’s proficiency in key SAP skills.